Privacy Policy

1. INTRODUCTION

Colchester Auto Services Ltd (website url address: https://colchesterautoservices.co.uk company number: 09220939) appreciates your business and trust. We are UK based company. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are UK based company and operate web servers hosted in UK. Our hosting provider TSO host adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on TSO host privacy policy, please see here: TSO Data Privacy Policy.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Hotmail. Hotmail adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Microsoft Privacy Statement.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Providing Technical Assistance;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
4. WHO HAS ACCESS TO YOUR DATA

Your personal information that is provided in the Contact Us form can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client details.
5. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.

6. HOW LONG WE RETAIN YOUR DATA

If you submit a Contact Us form on our website, we store the personal information you provide on our email, hosted by Hotmail until you wish it to be removed. Hotmail adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Microsoft Privacy Statement.

7. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

8. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have submitted a Contact Us form, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Colchester Auto Services Ltd permits residents of the European Union to use its Service. Therefore, it is the intent of Colchester Auto Services Ltd to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

9. THIRD PARTY WEBSITES

Colchester Auto Services Ltd may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Colchester Auto Services Ltd, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Colchester Auto Services Ltd bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to Colchester Auto Services Ltd, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

11. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

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